We at Vethon IT and ITES services believe in the organizations with mantra of "Quality Drives Performance".
Vethon IT and ITES services is always striving to set new standards for quality by maintaining the perfect balance of world class technological resources, best systems and a highly professional team to run them. We understand that nothing is more essential to ensure customer delight than quality. That's why at Vethon IT and ITES services we have established Company-wide practices, including:
· Recording all communication with our customers including voice, e-mail, live chat, and correspondence.
· We ensure timely reporting to track and improve departmental quality performance.
· We understand that ensuring world-class quality is a continuous process therefore we have periodic evaluation, documentation, associate feedback, and follow-up training exercises related to contact monitoring sessions.
India is among the fastest-growing markets for a majority of leading information technology (IT) multinationals (MNCs). Most MNCs do not discuss India figures - except for Dell and IBM.
Trying times for testing firms
India is on course to becoming one of the leading destinations for offshore software testing with market opportunities expected to rise to $8 billion by 2008.
US revenue for Indian IT holding up
Indian IT services companies, which are predominantly dependent on the US for their business, fear a significant loss of revenue if the economic slowdown persists for a long time in the world’s largest economy.
BPOs cashing in on sub-prime crisis
The effects of the sub-prime crisis and the resultant slowdown of the US market is evident on the margins of Indian information technology (IT) and IT-enabled Services (ITeS) firms.
IT firms focus on Healthcare, pharma sectors
Indian IT service providers are increasing their exposure in the healthcare and pharma segments. Multi-million dollar deals in this space by IT firms over the past three-four months only buttress this trend.
Students still see BPO jobs as a stop-gap
"The survey covered over 1,000 students across the country, including Bangalore, Mumbai, Delhi, Kolkata, Hyderabad, Chennai, Coimbatore and Pune. An overwhelming majority of students saw BPO jobs as a quick opportunity to make money, but almost an equal number said that BPO jobs allowed them to have fun and earn money at the same time.", Hansa Research.
Strengths
